- 专利标题: System and method for identifying operational disruptions in mobile computing devices via a monitoring application that repetitively records multiple separate consecutive files listing launched or installed applications
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申请号: US16675157申请日: 2019-11-05
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公开(公告)号: US11169867B2公开(公告)日: 2021-11-09
- 发明人: George Huang
- 申请人: Future Dial, Inc.
- 申请人地址: US CA Sunnyvale
- 专利权人: Future Dial, Inc.
- 当前专利权人: Future Dial, Inc.
- 当前专利权人地址: US CA Sunnyvale
- 代理机构: Greenberg Traurig
- 主分类号: G06F11/30
- IPC分类号: G06F11/30 ; G06F11/07 ; H04L12/24 ; G06F11/22 ; G06F13/40 ; G06F11/14 ; H04W8/20 ; H04W8/24 ; G06F3/06 ; G06F13/38 ; G06F13/42 ; G06F11/34 ; H04M1/72406 ; H04W88/02
摘要:
A system and method for discovering fault conditions such as conflicts between applications and an operating system, driver, hardware, or a combination thereof, installed in mobile computing devices uses a mobile device running a diagnostic application. A list of applications that were launched or installed during a time period prior to an operational disruption is retrieved. A data table of combinations of incompatible programs and drivers is used to analyze the list of the applications that were launched or installed to create a list of potential fault-causing interactions due to software incompatibilities of software installed in the mobile computing device. A knowledge database is updated with data identifying at least one of the potential fault-causing interactions. Further disclosed is a computer program that identifies hardware-created or software-created problems and operational disruptions in mobile computing devices by collecting data on incompatibilities in particular mobile computing devices on the internet.
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