- 专利标题: Voice endpoint to chatbot bridge interface
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申请号: US16132265申请日: 2018-09-14
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公开(公告)号: US10885911B2公开(公告)日: 2021-01-05
- 发明人: David Pengelley
- 申请人: salesforce.com, inc.
- 申请人地址: US CA San Francisco
- 专利权人: salesforce.com, inc.
- 当前专利权人: salesforce.com, inc.
- 当前专利权人地址: US CA San Francisco
- 代理机构: Sterne, Kessler, Goldstein & Fox P.L.L.C.
- 主分类号: G10L15/22
- IPC分类号: G10L15/22 ; H04L12/58 ; G10L15/30 ; G10L15/26
摘要:
Disclosed herein are device, system and method embodiments for implementing a voice endpoint to chatbot bridge interface system. A bridge interface device operates by receiving query text corresponding to audio information captured at a voice endpoint, generating a bot agent request based on the query text and a bot agent associated with the query text, and sending the bot agent request to the bot agent. Further, the bridge interface device receives a bot agent response including response information associated with the query text, and sends a query response to the voice endpoint based on the bot agent response.
公开/授权文献
- US20200090649A1 Voice Endpoint to Chatbot Bridge Interface 公开/授权日:2020-03-19
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