- 专利标题: Communication attempts management system for managing a predictive dialer in a contact center
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申请号: US16597592申请日: 2019-10-09
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公开(公告)号: US10785370B1公开(公告)日: 2020-09-22
- 发明人: Karl H. Koster , Jason P. Ouimette , Christopher S. Haggerty
- 申请人: Noble Systems Corporation
- 申请人地址: US GA Atlanta
- 专利权人: Noble Systems Corporation
- 当前专利权人: Noble Systems Corporation
- 当前专利权人地址: US GA Atlanta
- 主分类号: H04M3/51
- IPC分类号: H04M3/51 ; G06N7/00 ; G06Q10/10
摘要:
In various embodiments, a predictive dialer in a contact center is managed by a Communication Attempt Management System (“CAMS”) that manages the total number of communications attempts, including voice calls, originated to an individual associated with an account within a period of time. In particular embodiments, a list comprising account data of a plurality individuals may be processed by the CAMS to identify those accounts which have exceeded a weekly limit on the number of allowable communication attempts and are not authorized to receive further communications in that period of time. The list is modified to reflect those accounts which have not exceeded their corresponding limit and are authorized to be contacted. The modified list is provided to the predictive dialer, which then originates a call to each account. The CAMS may then update each account to reflect each communication attempt made by the predictive dialer.
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