发明授权
- 专利标题： Streamlining support dialogues via transitive relationships between different dialogues
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申请号： US16527340申请日： 2019-07-31
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公开(公告)号： US10783187B2公开(公告)日： 2020-09-22
- 发明人: Craig M. Trim , John M. Ganci, Jr. , Wing L. Leung , Kimberly G. Starks
- 申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION
- 申请人地址： US NY Armonk
- 专利权人： INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人： INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人地址： US NY Armonk
- 代理机构： Roberts Calderon Safran & Cole, P.C.
- 代理商 James Nook; Andrew D. Wright
- 主分类号： G06F16/9032
- IPC分类号： G06F16/9032 ; H04L12/58 ; G06F40/10 ; G06F40/20 ; G06F40/30 ; G06F40/35
摘要：
A computer-implemented method includes storing, by a computing device, a plurality of dialogues between user devices and an automated support application hosted by the computing device; determining, by the computing device, transitive relationships between the plurality of dialogues; and updating, by the computing device, a question mapping based on the determining the transitive relationships; and applying, the computing device, the updated question mapping to a subsequent support dialogue.
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