In one embodiment, a computing system determines quality of experience metrics and root-cause metrics for geographic areas connected by a communication network based on application data. The system determines that one or more of the geographic areas have low quality of experience based on the quality of experience metrics and a first set of criteria which includes one or more first thresholds for the quality of experience metrics. The system determines causes for the low quality of experience in each associated geographic area having low quality of experience based on the root-cause metrics and a second set of criteria which includes one or more second thresholds and is looser than the first set of criteria. The system determines a solution recommendation for the low quality of experience in each associated geographic area based on the causes of the low quality of experience of that geographic area.