In an embodiment, an apparatus comprises one or more processors and one or more memories communicatively coupled to the one or more processors and storing instructions which, when processed by the one or more processors, cause: receiving a digital image of undeliverable mail and storing the digital image in a first database; causing data to be extracted from the digital image using Optical Character Recognition (OCR) or by processing encoded data; in response to causing data to be extracted from the digital image, identifying a sender of the undeliverable mail and a recipient of the undeliverable mail based on the data; causing additional data to be requested from two or more second databases based on the data extracted from the digital image; in response to delivery of the undeliverable mail and using the additional data requested from the two or more second databases, determining delivery hit rates for each of the two or more second databases; assigning, based on a highest hit rate of the delivery hit rates, at least one of the two or more second databases as a primary database from which additional data is requested; and in response to assigning the at least one of the two or more second databases as the primary database, causing additional data to be requested from the primary database.