A device management method and an apparatus. The device management method of the present disclosure includes receiving, by a switching device, diagnostic information sent by a managed device, where the diagnostic information is used to indicate at least one of a software version, a hardware version, or a running status of the managed device; and sending, by the switching device, the diagnostic information to a device management controller. The embodiments of the present disclosure resolve a problem of processing performance deterioration caused by device management performed by a central processing unit (CPU) of a server.