A method, a terminal device, and a cloud server includes using a first account by a first terminal to log into a cloud server, acquiring schedule information stored in the cloud server, where the schedule information is information that is created by a second user who registers a second personal account and is transmitted to the cloud server by a second terminal that logs in, by using the second personal account, to the cloud server, when reminder time of the schedule information arrives, acquiring a biometric characteristic information of a first user who is using the first terminal, and when the biometric characteristic information is authenticated, presenting reminder information of the schedule information.