An aspect of the subject disclosure may include, for example, receiving a request from a communication device to initiate a communication session in a packet-switched network, obtaining a first name authority pointer record responsive to determining that there is an undesirable operational state in the packet-switched network, wherein the first name authority pointer record comprises a null record, obtaining a second name authority pointer record responsive to determining that there is a desirable operational state in the packet-switched network, wherein the second name authority pointer record comprises a record, and initiating the communication session according to one of the first name authority pointer record or the second name authority pointer record. Other embodiments are disclosed.