The embodiment of the invention discloses an exception handling method, a server and a mobile terminal. The exception handling method comprises the steps that a server side receives program stack information and system version information sent by the abnormal mobile terminal; analyzing the program stack information and the system version information to generate a running strategy; and sending theoperation strategy to a target mobile terminal. According to the embodiment of the invention, when an abnormal problem occurs. According to the invention, the mobile terminal can automatically and quickly process the information, transmits the related information to the server, obtains the operation strategy more quickly through the server, and pushes the operation strategy to the mobile terminalwith the same system version, thereby preventing the same abnormal problem from happening again, and improving the user experience.