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发明公开
CN107943006A 使用个人电子装置将远程诊断站点无线连接到家用电器 无效 - 撤回

使用个人电子装置将远程诊断站点无线连接到家用电器
摘要：
本发明涉及使用个人电子装置将远程诊断站点无线连接到家用电器。提供一种用于使用用户的智能手机与故障电器之间的短程无线链接以及智能手机与远程服务管理系统之间的附加无线链接(例如，蜂窝、WiFi、ZigBee、近场通信)来远程地诊断故障电器的系统和方法。由用户从制造商的网站下载到用户的智能手机上的程序使得在远程连接的服务管理系统处的服务技师使用下载到智能手机上的应用来控制电器，并执行需要的诊断、固件更新等，从而诊断由电器产生的错误代码的原因或影响电器的故障。可选地，服务技师可使用户参与执行对故障电器的附加探查和/或进行对故障电器的各种控制，以有助于技师正在执行的诊断和检修。
摘要（英）：

Using personal electronic device to wirelessly link remote diagnostic site to a home appliance. A system and method for remotely diagnosing malfunctioning appliances using a short range wireless linkbetween a user's smartphone and a malfunctioning appliance, and an additional wireless link (e.g., cellular, WiFi, ZigBee, Near Field Communication) between the smartphone and a remote service management system. A program downloaded by the user from a manufacturer's website onto the user's smartphone enables a service technician at the remotely connected service management system to take control of the appliance, using the downloaded application on the smartphone, and to perform required diagnostics, firmware updates, etc., to diagnose the cause of an error code generated by the appliance or amalfunction affecting the appliance. Optionally, the service technician may involve the user in performing additional inspections of the malfunctioning appliance and/or engaging various controls of the malfunctioning appliance to assist with the diagnostics and troubleshooting the technician is performing.

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