Embodiments of the invention disclose a question and answer data processing method and apparatus and an automatic question and answer method and apparatus. The question and answer data processing method comprises the steps of collecting question and answer data generated in a consultation process of a business object; performing text analysis on the question and answer data according to business object tag information contained in the question and answer data, and determining combinable questions, wherein the business object tag information comprises a business object name, a category or a brand; determining a combined knowledge point according to the combinable questions, wherein a combined knowledge point text comprises a combined question and a corresponding answer; and providing first recommendation information for a second user end according to the combinable questions and the combined knowledge point, thereby updating a question and answer database. Through the methods and the apparatuses provided by the embodiments of the invention, the accuracy and efficiency of an automatic question and answer system can be improved.