Provided are a terminal management framework and a terminal management method. The framework includes an application layer, a business layer, a protocol and message processing layer and a porting layer. The application layer includes a device user interface, a business logic module and a tree module. The business layer includes a software component management object module, a firmware update management object module and a lock and wipe management object module. The business logic module is configured to assemble a business logic based on a type of a session and a business type of the session, invoke an interface in a business module to process a business based on the business logic, and control a progress of business processing based on the business logic and a state of the business processing.