The invention provides a volume output control method and device. The method comprises the following steps of: receiving a contextual model selected by a user; judging whether the contextual model is a high-volume mode or not; outputting preset high voltage to a loudspeaker if judging that the contextual model is the high-volume mode; and controlling the loudspeaker to output the maximum volume according to the preset high voltage. According to the invention, the loudspeaker can be controlled to output the maximum volume; therefore, crowds suffering from hearing disorder can be satisfied; and the fact that the crowds suffering from hearing disorder also can obtain good experience can be effectively ensured.