The invention provides a method for performing power supply service check based on complaint information and a hand-held terminal, wherein the method comprises the following steps: receiving complaint check task information published by a power supply service system, and displaying to a worker; receiving task sign-in of the worker, recording information of the worker, and displaying a client appeal content corresponding to the complaint check task information; responding to sign-in of the worker in a task field, and checking the consistency of sign-in position information and the address of the task information; displaying a check step in the task information to the worker after passing the check; and acquiring power supply service information, generating a check report according to the power supply service information, and uploading the check report to the power supply service system.