The invention provides a method and a system for processing visitor information. The method comprises the steps of acquiring the call information of an incoming call of a visitor in a target place; acquiring the visit information of the visitor arriving in the target place; determining the behavior attribute of the visitor according to a preset policy and based on the call information and the visit information. According to the method and the system provided by the invention, the behavior attribute of the visitor is analyzed, targeted arrangement of resources for visitors with different attributes by organizations such as merchants and hospitals is facilitated, and a personalized service decision is made.