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发明授权
CN104321796B 使用智能设备的顾客辅助请求系统 失效 - 权利终止

使用智能设备的顾客辅助请求系统
摘要：
一种用于响应辅助请求消息的方法和计算机。在响应计算机处接收来自与请求者相关联的请求者移动设备的辅助请求消息。所述辅助请求消息包括至少一个输入参数。从多个潜在响应者中确定一个响应者，以便响应所述辅助请求消息。该响应者与对应于所述至少一个输入参数的响应者数据相关联。向与所述响应者相关联的响应者设备发送可获得性询问消息。从所述响应者设备接收对所述可获得性询问消息的响应。当对所述可获得性询问消息的响应指示可获得所述响应者以便响应所述辅助请求消息时，通知所述请求者移动设备可获得所述响应者。
摘要（英）：

A method and computer for responding to an assistance request message. An assistance request message from a requester mobile device associated with a requester is received at a response computer. The assistance request message includes at least one input parameter. A responder is determined, from multiple potential responders, to respond to the assistance request message. The responder is associated with responder data corresponding to the at least one input parameter. An availability inquiry message to a responder device associated with the responder is transmitted. A response to the availability inquiry message is received from the responder device. When the response to the availability inquiry message indicates that the responder is available to respond to the assistance request message, the requester mobile device is notified that the responder is available.

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